CANCELATION

​

Because we make everything custom and from scratch, we do kindly ask for a notice of 72 hours to reschedule your order or to cancel your order for a full refund or store credit.

 

 If your order is scheduled for pickup within 72-36 hours, the maximum amount issued will be your choice of up to a 50% refund or 75% store credit based on the production status of your order at the time of cancellation. Please note, many of our custom elements are handmade and require several days to complete. These items may not be eligible for refund or store credit.

 

If you do not cancel your order, or if cancellation is made within 36 hours of your scheduled pick-up date, no refund will be issued.

​

​

FREQUENTLY ASKED QUESTIONS

​

​

How do I place an order?

​

You can place an order via email at docespastry@gmail.com, by using the form on our Contact page, or through our Online Shops!  All orders must be paid 50% in advance before they are considered "placed". 

​

Do you offer delivery?

​

We do, depending on date availability with a minimum order of $200, or for a fixed fee of $25.00, for Oakland and Macomb County. Please contact us for more information.

​

How long will my desserts keep?

All desserts are best the day they are purchased since we bake fresh daily. The cakes hold up if stored in an air-tight container in the fridge for 1-2 days at room temperature. Consider the refrigerator will dry the cake out the longer it’s stored. All filling with fresh fruits must be consumed on the day. Brigadeiros and Cookies will keep 2-3 days, air-tight in the fridge, served at room temp.

​

Do you offer allergen-free items?

​

We have a great selection of allergen-free and vegan products on our menu, and we always do our best to accommodate when an allergy is known, but we do have common allergens present in our bakery including nuts, eggs, dairy, and gluten. For this reason, we cannot guarantee that your items will be 100% allergen free, as particles are present in the air, but we always do our best to clean and sanitize tools and workstations thoroughly after each project. If we should be aware of any allergies, please let us know, and we will add a note to your order!

​

Do you offer edible metallic decorations for the cake or treats I'd like to order?

​​

​As you wish, I would love to add gold, silver, or rose gold, decorations to your special order items! We do, however, recommend that any metallic decorations be removed before eating.

​

Do you offer fresh flower decorations for the cake or treats I'd like to order?

​

​As you wish, I would love to add all possibilities of non-hazard fresh flowers and dried flowers to the decoration, please consult the availability and the cost in advance. We do recommend that the flowers be removed before eating.

​